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F.A.Q.seses

What's the deal with local shipping and Covid right now?

 

As of March 8th, 2022, and until further notice, there is no shipping door to door (to residential buildings) in HK. We can ship your order to SF Express service points and Lockers. Find the closest to you:

SF Express Service Points

SF Express Lockers

Skating in HK

Where can I skate in Hong Kong?

 

Check out our  map, were we've plotted our favorite spots to roller skate in HK!

What classes do you offer?

 

Visit our class page to see prices and schedule a session!

Can I join a skate night if I have no skating experience?

 

Yes, of course! A lot of our skate community started with zero experience.

Can I rent skates outside of MQ events?

 

Yes! Check out our rental page for pricing and details.

Can I rent skates for my private party?

 

For Sure! Contact us to connect.

Orders and Shipping

Can I order a product that's out of stock or unavailable?

 

We do not currently accept pre-orders. However, you can always email info@madamequad.com with product requests!

Do you ship internationally?

 

Yes, we do. Shipping rates are calculated by weight at check out. We ship SF Express or Fed Ex from Hong Kong, which takes 2-4 days on our side of the border.  

Can I return an international order?

 

You can return most orders for exchange or store credit only, within 30 days of purchase. You must cover the cost of return shipping, and the shipping of any exchange item. So.. short answer yes, but you probably don't really want to. See all the details of our return policy here.

How much do custom skates cost, and how long do they take to make?

 

Custom skates range from $1,600hkd and up. For customs, you need plates, insoles, wheels, bearings, shoes, and assembly. We ask 1 week turnaround time, and will give you a call when they are ready.

Quad Questions

What skates do you sell for beginners?

 

We have many options for entry level skaters! Some beginners prefer the cheapest option to get started, while others decide to invest in a skate that will last them years. Moxi, Riedell, Impala, Chaya, Playlife are among the brands we carry with excellent entry level choices.

How do I find my skate size?

 

Every brand (and in the case of brands like Chaya, every model) has their own sizing guide. It is not sufficient to choose a shoe size US/EU/UK that you are used to wearing. MEASURE YOUR FOOT IN CM to find the most accurate sizing. See the images on the specific product page for a size chart.

Some skaters prefer a snug fit, while some prefer to size up for comfort. Chaya, for example, sizes their boots very snugly, and each model has a different size chart to follow.

What sizes do you offer?

 

In store, we carry sizes 31-46 European. Not every skate comes in all sizes.

Inlines vs quads vs ice skates?

 

Fundamentals of balance and footwork do cross over from one discipline to the other, but at the same time, it does feel different skating on quads. The great thing about riding quads is the variety of skating we get up to, including: roller derby, aggressive skating, skatepark, jam (dance) skating, and street skating. There's a renaissance happening around the world on roller skates!

I want to skate outdoors, what should I buy?

 

It's all about the wheels! The lower the durometer/hardness, the softer the wheel, the smoother the ride. 78a, 80a, 85a, 90a are all good for outdoors. 93a-103a durometer not recommended for street skating.

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